At Living Space Furnishings, we’re committed to making your furniture shopping experience as effortless as our timeless designs. Below you’ll find answers to common questions about our products, delivery, payments, and more. If you don’t find what you’re looking for, our customer service team is always happy to help at [email protected].

Product Questions

What style of furniture does Living Space Furnishings specialize in?
We specialize in timeless, elegant furniture that blends classic design with modern functionality. Our collections focus on bedroom furniture, living room essentials, dining pieces, and carefully curated lighting options – all designed to create harmonious living spaces.
Do you offer complete room sets?
Yes! Many of our customers appreciate our coordinated collections that allow them to design complete rooms. Our bedroom sets (including beds, bedside tables, and chests of drawers) and dining collections (tables paired with chairs or benches) are particularly popular for creating cohesive looks.
Are your products suitable for small spaces?
Absolutely. We offer many space-saving solutions like console tables, media units, and apartment-sized dining sets. Look for our “Compact Living” filter when browsing collections.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include order tracking, saved favorites, and faster future checkouts.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, but if you contact us within 2 hours of placing your order at [email protected], we may be able to modify or cancel it. Include your order number in the subject line.
Do you offer trade or professional discounts?
Yes, we offer special pricing for interior designers and trade professionals. Please email our trade team at [email protected] with your professional details to learn more.

Payment Options

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal. All payments are processed securely through encrypted channels.
Is my payment information secure?
Your security is our priority. We use SSL encryption and never store your full payment details on our servers. You may also choose to checkout through PayPal for an additional layer of security.
Do you offer payment plans or financing?
Currently we don’t offer in-house financing, but you may use PayPal Credit if available in your region. Check with your card issuer as many offer installment payment options.

Delivery & Shipping

What are my delivery options?
We offer two delivery options:
Express Delivery: 10-15 business days via DHL/FedEx ($12.95 flat rate)
Complimentary Standard Delivery: 15-25 business days via EMS (free for orders over $50)
All orders are processed within 1-2 business days before shipping.
Do you ship internationally?
Yes, we ship worldwide except to some remote areas in Asia. International customers may experience slightly longer delivery times and should be aware of potential customs fees in their country. We recommend our express option for international orders for faster customs clearance.
What is white-glove delivery?
Our premium white-glove service (available upon request) includes in-home delivery, unpacking, assembly if needed, and removal of all packaging materials. This service incurs an additional fee quoted at time of request.
How will I know when my order ships?
You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our Norfolk warehouse. For express deliveries, you’ll receive real-time updates directly from our carriers.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition with all packaging intact. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using insured shipping with tracking for all returns.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
What if my item arrives damaged?
We carefully inspect and package all items, but if damage occurs in transit, please contact us within 48 hours of delivery with photos of the damage and packaging. We’ll arrange for a replacement or refund at no cost to you.

Still Have Questions?

Our customer service team is available to help with any additional questions you may have. Contact us at [email protected] or by mail at:

Living Space Furnishings
912 Kildeer Drive
Norfolk, US 23502

We typically respond to emails within 24 business hours.