At Living Space Furnishings, we take pride in offering timeless furniture pieces that elevate your living space. We understand that sometimes a product may not meet your expectations, which is why we’ve established this straightforward returns and exchanges policy to ensure your complete satisfaction.

Please Note: For hygiene reasons, we cannot accept returns or exchanges on bedroom items (mattresses, bedding) and upholstered furniture (armchairs, accent chairs, footstools) unless they arrive damaged or defective.

Return & Exchange Eligibility

To be eligible for a return or exchange:

  • Item must be in its original condition – unused, unassembled, and with all original packaging and tags
  • Return request must be initiated within 15 days of receiving your order
  • Original proof of purchase must be provided
  • Custom or special order items cannot be returned

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Living Space Furnishings Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item Name: [Product Name]

Reason for Return/Exchange: [Please specify]

For exchanges, please indicate the desired replacement item: [New Product Name/Details]

Please advise on the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Detailed return instructions
  • Return shipping label (if applicable)

Step 3: Package and Ship Your Return

Carefully repackage the item in its original packaging with all included materials. Affix the return label clearly on the package and drop it off at the designated carrier location.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5-7 business days after arrival), we will notify you about the approval status.

Refund Information

Approved refunds will be processed within 5 business days and issued to your original payment method. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • Refunds may take 7-10 business days to appear in your account, depending on your financial institution

Exchange Information

For exchanges:

  • We will ship the replacement item once the original item is received and inspected
  • Price differences will be charged or refunded as applicable
  • Standard shipping rates apply for exchanges unless the exchange is due to our error

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Document the damage with photos
  2. Contact us within 48 hours of delivery
  3. We will arrange for a replacement or refund at no additional cost to you

Designer Tip: Before initiating a return, consider consulting with our design specialists who may offer alternative styling suggestions for your piece. Email us at [email protected] to schedule a complimentary consultation.

Contact Us

For any questions regarding our Returns & Exchanges policy, please contact:

Living Space Furnishings Customer Service
912 Kildeer Drive, Norfolk, US 23502
Email: [email protected]
Response Time: 1-2 business days