Shipping Policy

At Living Space Furnishings, we’re committed to delivering timeless furniture pieces that transform your living space with elegance and functionality. Our shipping and returns policies are designed to provide transparency and peace of mind throughout your shopping experience.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receipt. You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

Note: Delivery times may vary slightly for international orders outside North America and Europe. We currently cannot ship to certain remote areas in Asia.

Payment Options

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We want you to be completely satisfied with your Living Space Furnishings purchase. If for any reason you’re not happy with your item, our straightforward return policy makes it easy.

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on the following items unless they arrive damaged or defective:

• All bedroom items (mattresses, bedding)
• Upholstered furniture (armchairs, accent chairs, footstools)

Return Eligibility

To qualify for a return or exchange:

• Item must be in original condition – unused, unassembled, with all packaging and tags
• Return request must be initiated within 15 days of delivery
• Original proof of purchase must be provided
• Custom or special order items cannot be returned

Return Process

Step 1: Contact Customer Service
Email us at [email protected] with:

• Subject: “Return/Exchange Request – Order #[Your Order Number]”
• Item name and reason for return/exchange
• For exchanges, specify your desired replacement item

Step 2: Receive Return Authorization
Our team will respond within 2 business days with:

• Return authorization number
• Detailed return instructions
• Return shipping label (if applicable)

Step 3: Package & Ship Your Return
Carefully repackage the item in its original packaging with all included materials. Affix the return label clearly and drop off at the designated carrier location.

Step 4: Return Processing
We inspect returns within 5-7 business days of receipt and notify you of approval status.

Refund Information

• Approved refunds processed within 5 business days
• Refunds issued to original payment method
• May take 7-10 business days to appear in your account
• Original shipping fees are non-refundable
• Return shipping costs are customer’s responsibility (unless due to our error)

Exchange Information

• Replacement item ships after original item is received and inspected
• Price differences will be charged or refunded as applicable
• Standard shipping rates apply (unless exchange is due to our error)

Design Consultation

Before returning an item, consider scheduling a complimentary consultation with our design specialists who may offer alternative styling suggestions for your piece.

Contact Us

For questions about our Shipping & Returns policy:

Living Space Furnishings Customer Service
912 Kildeer Drive, Norfolk, US 23502
Email: [email protected]
Response Time: 1-2 business days